Terms & Conditions

Welcome to SmartJourney (“we,” “our,” “us”). By accessing or using our website smartjourney and calling any phone numbers displayed on this site, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Nature of Services

SmartJourney is an independent travel assistance platform that connects users with flight booking and reservation assistance services via phone calls.

We provide assistance for:

  • New flight bookings

  • Flight changes

  • Flight cancellations

  • Flight upgrades

We are not an airline and do not directly own or operate airline services.

2. No Airline Affiliation Disclaimer

SmartJourney is not affiliated with, endorsed by, or sponsored by any airline, including but not limited to:

  • Delta Airlines

  • United Airlines

  • American Airlines

All airline names and trademarks are the property of their respective owners and are used strictly for descriptive and informational purposes.

3. User Responsibilities

By using this website or calling our phone numbers, you agree that:

  • You are seeking genuine flight booking or reservation assistance

  • You will not place spam, prank, or fraudulent calls

  • You will provide accurate information when speaking with agents

  • You are legally permitted to make travel-related purchases

Any misuse of the service may result in termination of access.

4. Call-Based Services

  • Calls may be monitored or recorded for quality, training, and compliance purposes

  • Call duration requirements may apply

  • Not all calls may result in a booking or service outcome

By placing a call, you consent to call recording where permitted by law.

5. Pricing & Payments

SmartJourney does not process payments directly on its website.

  • Any pricing, fees, or charges are discussed during the phone call

  • Final prices are determined by airline policies, availability, and applicable taxes

  • SmartJourney is not responsible for pricing changes or airline-imposed fees

6. No Guarantee of Availability

We do not guarantee:

  • Seat availability

  • Fare availability

  • Upgrade confirmation

  • Specific flight schedules

All services are subject to airline rules and availability at the time of booking.

7. Limitation of Liability

SmartJourney shall not be held liable for:

  • Airline delays, cancellations, or schedule changes

  • Losses caused by third-party service providers

  • Missed flights or booking errors caused by incorrect user information

  • Indirect, incidental, or consequential damages

Use of our services is at your own discretion and risk.

8. Third-Party Services

SmartJourney may connect users with third-party service providers, including airline reservation systems and call centers.

We do not control and are not responsible for:

  • Actions or omissions of third parties

  • Their terms, policies, or practices

9. Intellectual Property

All content on this website, including text, logos, and layout, is the property of SmartJourney unless otherwise stated.

Unauthorized copying, reproduction, or distribution is prohibited.

10. Termination of Use

We reserve the right to:

  • Restrict or terminate access to the website

  • Block calls suspected of fraud, spam, or misuse

  • Modify or discontinue services without notice

11. Changes to Terms

SmartJourney may update these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page.

Continued use of the website constitutes acceptance of updated terms.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with applicable laws, without regard to conflict of law principles.

13. Contact Information

For any questions regarding these Terms and Conditions, please contact:

SmartJourney
🌐 Website: smartjourney.shop